FAQs

We can accept orders through our web site: deplorable-me.com. The methods of payment we accept are VISA, MasterCard, American Express, Discover and PayPal. We can only sell and ship items to addresses in the continental United States, Alaska and Hawaii.

Please note that your credit card will not be charged until all items in your order have been shipped. Back-ordered items are usually shipped within 2-3 weeks from the order date. Should your item take longer than that to restock, we will contact you to make sure that you still want to wait for the item. With your permission, we will then charge your card even though the order has not yet shipped. You can receive a credit to your account should you later change your mind about the back-ordered item.

We want you to be satisfied with your purchase. If any Deplorable Me, USA purchase fails to meet your expectations, you can return your item to us in its original and unused condition within 14 days of receiving it for an exchange or refund. The following items cannot be returned or exchanged: customized, personalized or engraved items, toys, food, perishable and grooming products. Select custom-made items may not be returned or exchanged, but we note such restrictions on the product detail page.

If you would like to exchange or return an item, please ship the original and unused item, along with a copy of your email receipt or packing slip, to:

Deplorable Me, USA
Attn: Returns and Exchanges
P.O. BOX 2024
Friendswood, TX 77546

We are not responsible for items returned to any other address.

For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 14 days will not be accepted for exchange or return and will be shipped back to the customer.

Should you wish to exchange an item, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee.

After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item, less any shipping, handling or restocking fees, or send you a replacement item for exchange. Please note that shipping fees are non-refundable.

To qualify for a refund, all items must be returned in their original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you. If you reject that return shipment, Deplorable Me, USA reserves the right to liquidate the inventory and withhold credit.

We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition. All sale, personalized, custom, toy, food and perishable items are final sale and cannot be exchanged or returned.

We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.

At Deplorable Me, USA we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.

We allow one complimentary exchange per item. After the first exchange, each exchange will incur a restocking fee of 10% of the item’s value. If you return items which qualified for FREE shipping, we will refund your card for the purchase price less a restocking fee of 10% of the item’s value.

Items purchased from November 15 through December 24 can be returned 20 days from the date of receiving the item, or by January 15, whichever date occurs later. All other conditions of our standard exchange and return policy will apply.

For retailers/distributors Deplorable Me, USA offers free shipping on all orders totaling $350 or more, before sales tax. Please note that with standard shipping, your items may take 3-14 business days for delivery. If you wish to have your shipment expedited, contact us at support@deplorable-me.com. The options and ship times may be limited for certain items. Please note that some special product, order, or handling fees may still apply.

At this time, we can only sell and ship items to U.S. delivery addresses in the 48 continental states, Alaska and Hawaii. Shipping may be subject to other geographic restrictions that apply to particular products.

We reserve the right to change or discontinue our flat rate or free shipping policy at any time.

Deplorable Me, USA uses FedEx, UPS, the US Postal Service and other delivery services for delivery of your items. Due to orders being fulfilled from different warehouses, items may be shipped by any one of these delivery services. Many of our items are shipped from several sources; thus your items may be shipped separately from each other, even on the same order. The options and ship times may be limited for certain items. Once an item is shipped, you will receive an email confirmation and you can then track your order. Packages shipped via US Postal Service display a delivery confirmation only. Detailed tracking information is not available.

You can expect most packages to be delivered to their destination within 3-14 business days from the ship date. Please remember that certain larger items or customized items can take up to four weeks for delivery.

If you have been waiting over fourteen business days (two weeks) for your order, and have still not received it, please contact us at support@deplorable-me.com for assistance.

If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt to contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a restocking fee of 10% of the item’s value. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require an additional re-shipping charge.